Organizational Excellence & the Role of Leadership

Vellore Institute of Technology

Organizational excellence can be achieved by establishing an internal framework of standards and processes that help in maintaining a positive culture; engaging and motivating employees to deliver products and services that fulfill customer requirements. To excel, an organization needs to focus on all parts of the organization, and optimize the use and effectiveness of all of its resources. There are many frameworks for organizational excellence like the Baldrige Excellence Framework, European Foundation for Quality Management (EFQM) Excellence Model and so on. In all the frameworks, the main pillars or attributes of organization excellence include leadership, strategic planning, customer focus, employee focus, resource management, and process management. Leadership is the art of influencing people to perform assigned tasks non-coercively, efficiently and competently. A great leader develops a positive organizational culture and provides the right strategic direction to manage all the attributes of the framework efficiently.

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